Laser Service Solutions is the industry leader in medical-grade and aesthetic laser repair services and maintenance, having helped thousands of clients maintain their devices for more than 15 years. By providing regular tune-ups, parts replacement, and skilled repair services, we provide owners with a practical and affordable solution to replacing aging or malfunctioning aesthetic laser equipment.
Laser Repair Services & Maintenance: How It Works
With Laser Service Solutions, getting your aesthetic laser equipment working like new again is easy. Simply call or email us to get more information about repair and maintenance services for laser equipment.
1. Call LSS to speak to a technician
2. Our technician will troubleshoot the issue, get more information about your equipment and prepare a free estimate.
3. Once you have OK’d the quote, a service representative will contact you about scheduling.
Once on-site, our technician will confirm with you about the issues being experienced and start running through the equipment diagnostics and performance. Recommendations will be made and if any additional parts are required, we will revise the quote. We will NEVER repair anythingwithout your prior approval. After repairs have been made, our technicians always clean, tune-up, and test the equipment to ensure that it works like before.
Warranty for Laser Equipment Repairs
We stand by our work! That’s why work completed by LSS technicians is guaranteed for 30 days after completion.
Standard Laser Equipment Repair Services
- Base Unit Repairs
- Optical Performance Testing
- Computer Hardware & Software
- Fix or Replace Cooling Systems
- Replace Damaged Optics & Mirrors
- Replace Tubing and O-Rings
- Replace LCD Screens
- System Refurbishment & Updating
- Replace Flash Lamps
- Electrical Calibration of Analog Circuits
- Replace Air and Water Filters
- Repair or Replace Pump Chambers
- Fix or Replace Power Supply
Complete Aesthetic Laser Servicing Options
Laser Service Solutions provides repair and maintenance services for most leading brands of aesthetic lasers including Alma, Cynosure, and Candela.
On-Call Repairs
No contract, standard rates for labor, parts, and travel.
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Preventative Maintenance Plans
Regular service visits, calibrations, and performance testing.
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Full-Service Contracts
Regular service visits and priority scheduling.
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Additional Servicing Options
- High-Voltage Power Supply Repair
- Zimmer Repair
FAQs about Laser Repair Services
What lasers do you service?
Cynosure Elite+ (ELN+)
Cynosure Elite (ELMD)
Cynosure MPX (ELNG)
Cynosure Apogee Elite (ELNL)
Cynosure SmartCool Zimmer Cryo 5 Chiller
Cynosure SmartCool Zimmer Cryo 6 Chiller
Cynosure SmartCool Zimmer Cryo Mini Chiller
Candela GentleMax
Candela GentleMax Pro
Candela GentleLase Mini
Candela GentleYag Mini
Candela VBeam
Candela VBeam Perfecta
Candela PicoWay
HOYA ConBio MedLite
HOYA ConBio RevLite
Alma Harmony
Alma Harmony XL
Soprano XL
LaserOptek
MT One Horizon
MT One Diamond
Do you provide warranties on repairs?
Work completed by LSS technicians has a one-month warranty after completion.
How quickly can a technician get to me for service?
Most customers with malfunctioning equipment can have a technician at their door within 24-48 hours to limit downtime at your facility. Because we service systems across the U.S. scheduling can depend on the location of your practice.
If my laser needs a new part, how long do I have to wait?
Laser Service Solutions keeps many parts in stock in order to limit the downtime of your system. Specialty parts can typically take anywhere from 1 – 4 weeks depending on its availability. We do everything we can to make sure we have the parts at the time of service to limit any additional costs.
How often should my aesthetic laser be serviced?
Manufacturers suggest servicing your laser every six months, but wear and tear is determined by use. If you’re a high-volume facility using your laser daily, we do recommend service twice a year at least. But many facilities use systems sporadically; if you fall into this category an annual check-up may be better.
How can I schedule a service visit?
The best way is to call us at844-755-1064so that you can speak with our technician to troubleshoot or begin the estimate. You can also use ourRequest a Service Call Formand a service representative will reach out with further questions or instructions.
My laser’s fibers are damaged. What should I do?
Unfortunately, fiber delivery systems are not covered by most service contracts as they’re considered disposables. New fibers are available for purchase depending on the age of your device. If new fibers are no longer available, we could possibly repair it. Please contact us at 844-755-1064 for further information.
Do you offer custom-designed parts and components?
Yes, we do! Laser Service Solutions aims to cut costs and support the third-party market. All parts made by us are manufactured, assembled, and tested in the USA. If we don’t manufacture it, we stock it from the manufacturer. We carry a large selection of parts in-house and can order specialty parts as needed!
Where can I find the serial number on my laser equipment?
Your serial number can be found on a sticker or serial plate, typically found on the back of your machine. There you’ll also find the date of manufacture.
Request Laser Repair Services
Send us a message to get more information about repair services.
